1. Introduction
This Privacy Policy ("Policy") issued by MrCoin ("MrCoin", "we", "us", or "the Platform") and governs the collection, processing, storage, and disclosure of personal data in connection with your use of the website mrcoin.cam and all associated services, features, and tools (collectively, "the Platform").
MrCoin is committed to handling your personal data in a lawful, transparent, and secure manner. This Policy is designed to inform you — as a player, visitor, or prospective user of the Platform — about your data protection rights and our corresponding obligations. This Policy should be read alongside our Terms & Conditions and Responsible Gambling Policy, both of which form part of our overall regulatory and operational framework.
By accessing the Platform, creating an account, or otherwise engaging with any MrCoin service, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with any part of this Policy, you should cease using the Platform and may request deletion of your personal data in accordance with Section 10 of this document.
🔐 Our Privacy Commitment: MrCoin does not sell, rent, or trade your personal data to third-party commercial marketing organisations. Your data is used exclusively to operate, improve, and protect the MrCoin platform and the services we provide to you.
2. Definitions
For the purposes of this Privacy Policy, the following definitions apply:
3. Data We Collect
MrCoin collects personal data through a variety of channels — including account registration, KYC verification, transactional activity, platform usage, and customer support interactions. The following table summarises the categories of personal data we collect and the primary source of each:
| Data Category | Examples | Primary Source |
|---|---|---|
| Identity Data | Full name, date of birth, nationality, MyKad/NRIC number, passport number, photograph | Registration form, KYC submission |
| Contact Data | Email address, mobile phone number, residential address (including city — e.g., Kuala Lumpur, Penang, Johor Bahru) | Registration form, account updates |
| Financial Data | Deposit and withdrawal amounts (MYR), payment method type (e.g., Touch 'n Go eWallet, FPX, Maybank, CIMB), transaction history | Payment processing, transaction logs |
| Gaming Activity Data | Game history, wager amounts, win/loss records, session duration, betting patterns | Platform systems (automated) |
| Technical Data | IP address, device type, browser type and version, operating system, session timestamps | Automated collection via server logs and cookies |
| Communication Data | Live chat transcripts, email correspondence, support ticket content | Customer support interactions |
| Preference Data | Language settings, notification preferences, marketing opt-in/out status, responsible gambling tool settings | Account settings, platform behaviour |
3.1 Data We Do Not Collect
MrCoin does not intentionally collect sensitive personal data categories such as racial or ethnic origin, political opinions, religious beliefs, or health data — except where health-related disclosures are voluntarily made in the context of responsible gambling support requests, in which case such disclosures are treated with the highest level of confidentiality.
4. How We Use Your Data
MrCoin processes your personal data for the following specific purposes:
- Account Management: To create, verify, maintain, and administer your MrCoin account, including enabling login, account settings, and balance management.
- KYC & Identity Verification: To verify your identity and age (21+) in compliance with our licensing obligations and anti-money-laundering requirements before processing withdrawal requests or at our discretion.
- Transaction Processing: To facilitate deposits, withdrawals, and bonus transactions in Malaysian Ringgit (MYR) through approved payment methods including Touch 'n Go eWallet, Boost, GrabPay, DuitNow, FPX, and major Malaysian banks.
- Fraud Prevention & Security: To detect, investigate, and prevent fraudulent activity, money laundering, collusion, and other prohibited conduct on the Platform.
- Customer Support: To respond to, resolve, and document player queries, complaints, and support requests submitted via live chat or email.
- Responsible Gambling: To monitor gaming activity patterns, administer player-set deposit limits, session timers, and self-exclusion tools, and to proactively identify players who may require responsible gambling support.
- Platform Improvement: To analyse aggregated usage data to improve Platform performance, user experience, game offerings, and technical infrastructure.
- Legal & Regulatory Compliance: To comply with applicable laws, licensing requirements, court orders, and requests from competent authorities.
- Marketing Communications: To send promotional offers, bonus notifications, and platform updates to players who have opted in to marketing communications. You may opt out at any time.
5. Legal Basis for Processing
MrCoin processes your personal data one or more of the following lawful bases:
- Contractual Necessity: Processing required to fulfil our obligations under the Terms and Conditions you accepted upon registration — including account management, transaction processing, and KYC.
- Legal Obligation: Processing required to comply with applicable anti-money-laundering legislation, licensing conditions, and any lawful request from a competent regulatory or law enforcement authority.
- Legitimate Interests: Processing conducted for MrCoin's legitimate business interests — such as fraud prevention, platform security, and service improvement — where such interests are not overridden by your data protection rights.
- Consent: Processing conducted on the basis of your freely given, informed consent — such as marketing communications. Where consent is the basis, you retain the right to withdraw consent at any time without prejudice.
6. Sharing Your Data
MrCoin does not sell, rent, or trade your personal data. We may share your personal data with the following categories of third parties strictly on a need-to-know basis and under contractual data protection obligations:
- Payment Service Providers: Processing partners handling MYR transactions via Touch 'n Go eWallet, Boost, GrabPay, DuitNow, FPX, and partner banks (Maybank, CIMB, Public Bank, Hong Leong Bank) for the purpose of facilitating deposits and withdrawals.
- KYC & Identity Verification Partners: Third-party identity verification services engaged to assist with document validation and fraud screening during the KYC process.
- Game Providers: Licensed game studios and live casino operators whose products are integrated into the MrCoin Platform. These providers may receive session identifiers and wager data necessary to operate their games.
- IT & Cloud Infrastructure Providers: Hosting, server management, and data storage providers operating under binding data processing agreements with MrCoin.
- Customer Support Technology: Live chat and support ticketing platform providers used to deliver24/7 player assistance.
- Regulatory & Law Enforcement Authorities: Competent authorities as required by law, court order, or regulatory mandate — including in connection with anti-money-laundering investigations.
- Professional Advisors: Legal counsel, auditors, and compliance consultants acting under professional confidentiality obligations.
All third-party service providers engaged by MrCoin are required to implement appropriate technical and organisational security measures and to process personal data solely for the purposes specified by MrCoin.
7. International Data Transfers
As an internationally licensed platform, MrCoin may transfer personal data to, and process it in, countries outside Malaysia. Such transfers may involve jurisdictions whose data protection laws differ from those applicable in Malaysia.
Where personal data is transferred internationally, MrCoin takes appropriate safeguards to ensure that your data receives a level of protection consistent with this Privacy Policy. These safeguards may include contractual data protection clauses, binding corporate rules, or equivalent protective mechanisms.
By using the MrCoin Platform, you acknowledge and consent to the transfer of your personal data to jurisdictions outside Malaysia as described in this Policy, subject always to the protections outlined herein.
8. Cookies & Tracking Technologies
MrCoin uses cookies and similar tracking technologies to operate the Platform effectively, improve user experience, and gather usage analytics. The following categories of cookies are in use:
8.1 Essential Cookies
These cookies are strictly necessary for the Platform to function. They enable core features such as secure login, session management, and account authentication. Essential cookies cannot be disabled without impairing Platform functionality.
8.2 Analytical Cookies
Analytical cookies help us understand how players interact with the Platform — which pages are visited most frequently, how long sessions last, and where technical issues arise. This data is used in aggregate and anonymised form to improve Platform performance.
8.3 Functional Cookies
Functional cookies remember your preferences — such as your selected language, notification settings, and responsible gambling tool configurations — so you do not need to reconfigure them on every visit.
8.4 Managing Cookies
You may manage or disable non-essential cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the MrCoin Platform, including the availability of some features and the accuracy of personalised content. Instructions for managing cookies are available in the help documentation of all major browsers.
9. Data Retention
MrCoin retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law, licensing conditions, or regulatory obligation. The following general retention periods apply:
| Data Category | Retention Period | Basis |
|---|---|---|
| Account & Identity Data | Duration of account + 5 years post-closure | Licensing & AML legal obligation |
| KYC Documents | 5 years from last transaction date | Regulatory obligation |
| Financial Transaction Records | 7 years from transaction date | Legal / audit obligation |
| Gaming Activity Logs | 5 years from session date | Licensing obligation |
| Customer Support Records | 3 years from last interaction | Legitimate interests |
| Marketing Preference Data | Until opt-out or account closure | Consent |
| Technical / Log Data | 12 months from collection | Legitimate interests (security) |
Upon expiry of applicable retention periods, personal data is securely deleted or anonymised in accordance with MrCoin's internal data disposal procedures.
10. Your Rights
Subject to applicable data protection law and any overiding legal obligations, you have the following rights in relation to your personal data held by MrCoin. To exercise any of these rights, please contact us at support@mrcoin.cam.
MrCoin will respond to all valid data rights requests within 30 days of receipt. Complex requests may require an additional 60-day extension, in which case you will be notified promptly. Identity verification may be required before processing a rights request.
11. Data Security
MrCoin implements comprehensive technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, loss, or destruction. These measures include:
- Transport Layer Security (TLS/SSL): All data transmitted between your device and the MrCoin Platform is encrypted using 256-bit SSL/TLS protocols.
- Access Controls: Personal data is accessible only to authorised MrCoin staff whose role requires it, subject to strict role-based access controls and audit logging.
- Secure Storage: Data at rest is stored on encrypted servers with access restricted by multi-factor authentication.
- Regular Security Assessments: MrCoin conducts periodic penetration testing, vulnerability assessments, and security audits of its infrastructure.
- Incident Response: MrCoin maintains a documented data breach response procedure. In the event of a breach likely to result in significant risk to your rights, affected players will be notified promptly.
While MrCoin takes all reasonable precautions to protect your data, no online platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials and for notifying MrCoin immediately if you suspect unauthorised account access.
12. Minors & Age Restriction
The MrCoin Platform is strictly intended for adults aged21 years and above. We do not knowingly collect, store, or process the personal data of persons under the age of 21. Age verification is a mandatory component of the MrCoin registration and KYC process.
If MrCoin becomes aware that personal data has been collected from an individual under the age of 21, such data will be immediately deleted and the associated account will be permanently closed. If you are a parent or guardian and believe that a minor has registered on the Platform, please contact us immediately at support@mrcoin.cam.
⚠️ Age Enforcement: MrCoin employs multi-stage age verification — including document review during KYC — to maintain strict compliance with the21+ requirement. Any attempt to falsify age information constitutes a serious violation of our Terms and Conditions and may be reported to relevant authorities.
13. Third-Party Services & Links
The MrCoin Platform integrates third-party game software, payment processing systems, and technical infrastructure. These third-party services operate under their own privacy policies and data handling practices, which MrCoin does not control beyond the contractual data processing obligations we impose.
MrCoin is not responsible for the privacy practices of third-party service providers beyond the obligations established through our data processing agreements with them. We recommend reviewing the privacy documentation of any third-party services you interact with independently.
The MrCoin Platform does not contain links to external third-party websites for commercial or promotional purposes. All payment, support, and game-related interactions occur within the MrCoin Platform environment.
14. Amendments to This Policy
MrCoin reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or Platform features. Where amendments are material, we will provide advance notice by email to your registered address or via a prominent notice on the Platform prior to the amendment taking effect.
The date of the most recent update is displayed at the top of this document. Continued use of the Platform following the effective date of any amendment constitutes your acceptance of the revised Policy. If you do not accept the amended Policy, you should discontinue using the Platform and contact us to request account closure and data erasure.
15. Contact & Complaints
For any questions, concerns, or requests relating to this Privacy Policy or your personal data, please contact MrCoin's support and data team using the details below. We are committed to resolving all privacy-related concerns promptly and fairly.
Data & Privacy Enquiries: support@mrcoin.cam
Live Support: Available 24/7 via the on-site live chat at mrcoin.cam
Response Time: All privacy requests acknowledged within 5 business days; full response within 30 days
15.1 Escalating a Complaint
If you are dissatisfied with MrCoin's handling of your privacy concern, you may escalate the matter to the data protection supervisory authority in the jurisdiction governing MrCoin's licensing. MrCoin will cooperate fully with any supervisory authority investigation in connection with this Policy.
We take every privacy concern seriously. If you believe your personal data has been mishandled, please contact us immediately. Our team will investigate and respond within the timeframes set out above.